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Frequently asked questions

Shipping

Incorrect address and undelivered parcels

In case you ordered a parcel to the wrong address, the package will be returned to us. Once received and refunded, you can re-order the item(s). Please note that the shipping fee to redirect is not refundable.

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How long does it take for an order to be shipped/ delivered?

Once you’ve placed an order, more accurate delivery information will be communicated at the checkout. But, deliverytime depend on each product you choose as well as where in the world it will be sent from. For ready to wear clothes it ships out between day 1-3 business days, and for tailor made shirt-/ armlength added 5 extra working days to be shipped out. For full Tailor made shirts will take approximately 20 days to be shipped out.

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Order process

Does MONTE SHIRTS offer VAT discount/deduct?

Yes VAT will deduct automatically, if your delivery address are outside DHL delivery zone. Otherwise we will take care of all VAT and custom cost for you so you don´t have to deal with that.

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How long before I receive the exchange?

An exchanged item usually gets back to us in roughly the same amount of days as it is delivered. Processing the exchange usually takes 3-4 working days, after which the new product will be sent to you. Once the parcel passes on to the delivery company, MONTE can’t account for any delays in the delivery. For questions, it’s best you contact the company that delivered your package directly and provide them with your tracking reference.

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What payment methods does MONTE accept?

We accept MasterCard and Visa.

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How do I place an order?

  1. Place the product(s) you want to purchase in the basket
  2. Proceed to the check-out to complete your purchase
  3. Once at the check-out page, fill in all the required information
  4. Choose a payment method.
  5. Confirm your purchase by completing the payment in the payment service provider portal, after which a confirmation e-mail will follow.
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Does MONTE offer price adjustments on sale items?

We offer price adjustments on sale items purchased 7 days prior to the start of the sale. Restitutions will be fulfilled in the form of store credit, valid for 1 year.

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Delivery

How do I return or exchange?

Please see our Returns Policy for an extensive answer to this question.

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Can I change my order or address after the order has been placed?

We are only able to make changes to your order if it has not yet been picked up by our forwarder. Please send an e-mail to support@monteshirts.com with your order number and the changes you want to make, such as an updated address or different item.

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Do you ship to my country?

We ship to the following countries:

1. Europe Group A
Norway,The Netherlands, Belgium & Luxemburg, Austria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Monaco, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom

2. Europe Group B
Bulgaria, Croatia, Estonia, Latvia, Lithuania, Romania, Slovakia, Slovenia

3. International
United States, Canada, Australia, Russia

4.Asia
Japan, Korea, Hong Kong, Singapore, Malaysia, Vietnam, Thailand, Indonesia

If you would like to place an order and your country is not listed above, please send a mail to support@monteshirts.com

*Orders from most countries will be shipped with DHL
*Orders from France will be shipped with FEDEX or DHL.
*Orders from Norway and Switzerland will be shipped with BRING or POSTNORD

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How much does the delivery cost?

Delivery for all orders are free of charge. Note: we cannot be accounted for returns.

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Account

I’ve placed an order. What’s next?

Once your order has been placed you will receive an e-mail with a confirmation. If you didn’t receive an e-mail within 24hours, check your spam inbox or contact our customer service at support@monteshirts.com Once the order has been shipped, you will receive a receipt online, as well your delivery time.

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Can I change my order after the order has been placed?

This depends on the circumstances. All orders placed before 3 pm (CET) will be handled within the same day. Except on weekend days. Once the parcel has been picked-up by our forwarder there is nothing we can do. If we still have the product you requested to change to we will do all in our best to help you. Please send us an email with subject: URGENT CHANGE ORDER to support@monteshirts.com

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Do I need an account to place an order?

In the check-out menu, you can choose weather you’d like to make an account or not. Having an account makes it easier to follow-up on any completed orders as well as making any future orders.

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I forgot my password. What should I do?

In the event that you’ve forgotten your password you can request to reset your password via this link to reset your password.

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Can't find an answer?

Can’t find the answer you are looking for? Contact us by sending an e-mail. Email us